PRIVACY POLICY
Last Updated on May 23, 2026
Welcome to our website. Marcela Kratochvilova (“Company”, “we”, “our” or “us”) respects your privacy and is committed to protecting it.
This Privacy Policy governs your access and use of our website, www.createwithmarcela.com, including any content, functionality or services offered through our website or related landing pages (collectively, “Site”) to visitors or registered users, as applicable. In this Privacy Policy, “you” or “your” refers to any individual who accesses our Site.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SITE
Please review our Privacy Policy carefully. This Privacy Policy is legally binding as of the date you access our Site. By using our Site or by accepting or agreeing to the Terms of Use and Privacy Policy, you expressly accept and agree to be bound and abide by this Privacy Policy. If you do not agree to the Privacy Policy, you must not access or use our Site or Services.
This Privacy Policy sets out how we collect information from you when you visit our Site, either automatically, or through certain voluntary actions you may take while visiting our Site, including but not limited to, accessing, purchasing or downloading any products, content or resources available on our Site or engaging or interacting with us through this Site or otherwise as indicated below (collectively, “Services”).
This Privacy Policy applies to information we collect:
On this Site;
In email, chat, text and other electronic message features on our Site;
Through any downloadable features on our Site;
When you interact with us, our advertising or applications on third-party websites and services of those applications or advertising.
This Privacy Policy does not apply to information collected by:
Us offline or through any other means, including on any other website operated by us, or any third party, including our affiliates and subsidiaries; or
Any third party, including through any content or advertising that may link to or be accessible from or on the Site.
This Privacy Policy also sets out how we use and disclose your personal information, and your rights with respect to the personal information we collect. If you do not agree to any terms of our Privacy Policy, you agree to no longer use, navigate, access or browse our Site. By continuing to use our Site, you are agreeing to the terms of our Privacy Policy.
Use of Site
You must be at least 18 years old to use our Site or the age of majority in your jurisdiction. No one under the age of majority may provide any information to or on our Site. We do not knowingly collect, use or disclose personal information about minors. We do not knowingly market our Site or Services to children or minors. If you are a minor, you must immediately stop using our Site and not provide any information to us through any function on our Site. If you become aware that we have collected information from anyone under the age of majority, please contact us at hello@createwithmarcela.com so we may delete that information.
INFORMATION WE COLLECT
We collect certain types of information from you when you visit our Site. By accepting this Privacy Policy, you are expressly consenting to (i) our collection of information as described below; (ii) our use of the information collected; (iii) the processing of this information; and (iv) our sharing of the information with third-party processors as needed to run our business.
Here are some examples of the data we collect. However, this may not be a complete list:
Personal Information: Personal identifying information such as your name and email address.
Computer, Browser and Mobile Information: Computer and connection information such as statistics on your page views, traffic to and from the Site, your unique resource locator (“URL”), advertisement data, your internet protocol (“IP”) address, your browsing history, and your Site log information. If you access our Site via your mobile phone, we may collect information about your device, including but not limited to, the model, manufacturer, device identification and your location information.
Social Media Information: We may access publicly available personal information from social networking sites and apps, including information but not limited to, Instagram, Facebook, LinkedIn, which may include your name, username on any of these platforms, location, email, age, gender, profile picture and any other information you have included on publicly available social media profiles.
Sensitive Information
We will not request sensitive information from you at any time. Please do not submit any sensitive information to us, including your social insurance or security number, health information, or information related to your ethnic origin, religious beliefs, or criminal history. Please avoid sharing sensitive medical or mental health information through unsecured website forms or email.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Information You Voluntarily Provide
We collect information you voluntarily and manually provide when you use our Site, such as when you purchase or access Services or certain content on our Site, sign up for our email list or newsletter, submit a form, send us questions, or interact with us through this Site such as when you provide comments, reviews, testimonials or other feedback. Some of the information you manually provide may be personal information, such as your name or email address.
Information from Your Website Browser or Mobile Device
This Site is operated by Squarespace. We collect information that is sent to us automatically from your website browser or mobile device, such as your IP address, the name of your operating system, the name and version of your browser, date and time of your visit, page(s) you visit and length of time you spent on each page. The information we receive may depend on your browser or device settings. Information received from your website browser and mobile device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Customers Using Webform
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We may also use automation tools such as Zapier to securely transfer information between the platforms we use to operate our business, including website forms, scheduling systems, and email marketing providers.
Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
For Website Visitors
Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Scheduling and Video Sessions
When you schedule an appointment through our Site or related scheduling tools, we collect personal information necessary to manage the booking and provide Services, including your name, email address, and any information you voluntarily provide in booking forms or intake questions.
We use third-party providers including Calendly, Zoom, Google Meet, and Read.ai to facilitate scheduling, video conferencing, recording, transcription, note-taking, and session support. Session recordings or transcripts may be created for coaching, administrative, documentation, or service improvement purposes and are retained only as long as reasonably necessary.
If you prefer not to have sessions recorded or transcribed, please contact us prior to the session.
Cookies
We use cookies and similar technologies to help operate our Site, analyze traffic, improve user experience, remember preferences, and support marketing and analytics activities.
Some cookies are necessary for the functioning of the Site, while others help us better understand how visitors interact with our content and services.
Third-party providers such as Squarespace, Google Analytics, Meta/Facebook, and other service providers may also use cookies or similar technologies in connection with our Site and Services.
You may modify your browser settings to decline cookies; however, some features of the Site may not function properly as a result.
Financial Information
Financial information (such as credit card or bank account numbers) includes
information provided in connection with any transaction you make on our Site. Note that we store limited financial data, as most financial data is transferred to third-party payment processors (Stripe, PayPal or Wise) when you make a payment. We strongly encourage you to review the privacy policy of the third-party payment processors we use to process payment when you purchase anything from our Site.
Opting Out of Cookies and TrackingYou may modify your browser settings to decline cookies or notify you when cookies are being used. Please note that disabling certain cookies may affect the functionality and user experience of portions of the Site.
For more information about online advertising and cookie opt-outs, you may visit:
https://optout.networkadvertising.org/?c=1
Third-Party Service Providers
We may use trusted third-party platforms and providers to support our business operations and delivery of Services, including but not limited to:
Squarespace (website hosting and analytics)
Kit (email marketing and newsletter communications)
Calendly (appointment scheduling)
Zoom and Read.ai (video conferencing, recording, transcription, and note-taking support)
Stripe, PayPal, or Wise (payment processing)
Google Workspace (email and document management)
Google Analytics and Meta/Facebook tools (website analytics and advertising)
OpenAI/ChatGPT and other AI-assisted tools to support content creation, organization, administrative efficiency, and client support
Zapier (workflow automation and secure transfer of information between business platforms)
These providers may process or store personal information on servers located outside your province, state, or country, including in the United States.
We encourage you to review the privacy policies of any third-party services you interact with through our Site or Services, or third-party platforms.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as expressly set out in this Privacy Policy. In compliance with Canada’s anti-spam legislation, the CAN-SPAM Act of 2003 (Public Law No. 108-187) and the California Consumer Privacy Act of 2018 (“CCPA”), all e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you can opt out of further e-mail communication from us and will contain an “unsubscribe” link at the bottom of each email. If you have any issues unsubscribing from our newsletter, please contact us at hello@createwithmarcela.com to request to be unsubscribed from future emails.
HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
Use of Information
We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our own legitimate business interests. We may also process your information based on your consent, to fulfill contractual obligations, comply with legal obligations, or protect legitimate business interests. Generally, the purpose of collecting your personal information through our Site is to:
Provide our Site and its contents to you;
To provide you with information, products or services that you request from us;
To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection;
Collect statistical data and analyze trends for our use, and for use by third parties to better understand your needs and interests;
Improve our Services, marketing and promotional efforts or troubleshoot issues on our Site;
Contact you with special offers, newsletters, information advertisements of third parties and content we believe will be of interest to you which in some instances may be in exchange for a commission to be paid to us by such third parties (if you opt to take part in such promotions, the third parties will receive your personal information);
To allow you to participate in interactive and social features on our Site;
Improve the content, functionality and usability of this Site and provide a tailored and personalized experience for you when you visit our Site;
Prevent fraudulent activities and security breaches;
Resolve disputes and assist law enforcement when necessary or respond to any legal claims or otherwise comply with our legal obligations; and
For any other purpose with your consent.
We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Use of Artificial Intelligence Tools
We may use AI-assisted tools to support certain aspects of our business operations, including content drafting, summarization, organization, note-taking, administrative support, and service delivery. We take reasonable steps to use reputable providers and do not intentionally use sensitive personal information to train public AI models.
Disclosure of your personal information
We confirm that we only share your personal information pursuant to the terms of our Privacy Policy and are committed to protecting your privacy.
We may disclose your personal information that we collect, or you provide as described in this Privacy Policy with third parties in certain circumstances. We may share your data with third party processors as needed to serve our legitimate business interests or with your prior consent. We will not sell your personal information to any third-party. We may share your personal information with third parties from time to time in certain situations and in order to carry out the following business operations:
Administering our Site and various tasks such as payment processing, hosting services, email delivery, communications and customer service;
To partner with aligned affiliates and brand partners;
Delivery of our Services;
Administering your account;
Entering into agreements and communication with you;
Analyzing data and trends, including partnering with third-party analytic companies;
Run and manage our ads to produce ads that appear when you visit our Site;
Protecting the security of our business and Site; including to investigate and remedy any breach of any of our rights or policies, or as needed to obtain and maintain insurance coverage, manage risks, obtain financial or legal advice;
Promoting and marketing the Site and Services;
In the event of sale or transfer of our business;
To comply with any requirements to disclose by law, such as to initiate or respond to any legal action or to protect the rights, property and safety of others. This includes sharing information with other parties to prevent security breaches, fraud or credit risks;
Any other reason necessary to comply with any legal obligation, to protect your interests, the interests of others or our business;
With your consent.
We also may disclose aggregated information about our users and information that does not identify any individual in compliance with this Privacy Policy and without restriction.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing Services, maintaining business and legal records, resolving disputes, enforcing agreements, and complying with applicable legal, accounting, tax, or regulatory obligations.
Client communications, coaching records, scheduling information, and related materials may be retained for a reasonable period following the end of our working relationship unless deletion is requested and retention is not otherwise legally required.
Where session recordings or transcripts are created using tools such as Zoom or Read.ai, they are retained only as long as reasonably necessary for coaching, administrative, note-taking, or service improvement purposes.
International Data
Your personal information may be transferred to and maintained on servers located outside of your state, province or country of residence where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate protections in place and in compliance with applicable laws.
Protection of Your Personal InformationWe employ commercially reasonable methods to ensure the security of the information you voluntarily provide to us, as well as that information that is collected automatically. We implement a variety of security measures to maintain the safety of your personal information including using standard security protocols and transmitting information securely via Secure Sockets Layer (SSL) and only use recognized online secure payment systems and reputable third-party payment processors and applications. Since email is not considered secure, please do not send us private information via email. Doing so is completely at your own risk. In order to protect our Site, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information or hack or otherwise damage our Site. While we take these steps to protect your personal information as much as we can, no system or transmission of data over the internet or any other public network or any storage of data can be guaranteed to be 100% secure. If you are concerned about your personal information, please contact us at hello@createwithmarcela.com.
Protecting Your Privacy
We take your security seriously and want to let you know that while we do our best to protect your personal information, online communication is not always completely secure. In the event of a breach, we will follow all relevant laws to address the situation and mitigate any risks. Your trust is important to us, and we're committed to keeping your personal information safe.
YOUR RIGHTS
We respect your rights to your personal information and data. You have the right to access, correct, request restriction or deletion of your personal information, or request how we use your personal information and data collected, as required by applicable law. Note that we may charge a reasonable fee for actions that you ask us to take with respect to your personal information. In addition, we reserve the right to first request you provide us with evidence verifying your identity before we take any action.
After we verify your identity, you have the right to:
Update or change any information you have provided to us. To update or delete Your personal information, please contact us at hello@createwithmarcela.com;
Request that we confirm what personal information we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others;
Change your consent to our use of your personal information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our Site;
Request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.
Request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden;
Request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us, and you may have limited or no use of our website;
Opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at hello@createwithmarcela.com;
Opt out of receiving any third-party marketing communications or having your personal information used by us for marketing purposes. You may do this by contacting us at hello@createwithmarcela.com;
In certain situations, restrict the processing of your personal information, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights, our rights, or those of others. In addition, you may opt out of any processing of your data altogether. However, doing so may result in the termination of your account and loss of access to our Site; and
Complain to a supervising authority in your jurisdiction if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law.
If you wish to have a third party whom we’ve transmitted your personal information to, delete your personal information, you will need to contact those third-parties directly to do so. Upon your request, we will provide a list of all third parties to whom we have transmitted your personal information to.
Complaints
If you are an EU resident, you have certain rights afforded to you by way of the General Data Protection Regulation, including the right to complain to a supervising authority if you believe we are misusing your personal information or have violated any of your rights under this Privacy Policy or applicable law. You may do so in the EU member state in which you reside or have your place of business or in which the alleged infringement took place. If you are located outside the EU, you may have rights under privacy laws in the jurisdiction where you live.
California Resident Privacy Rights
This section applies to website visitors and customers in California. The CCPA gives residents of California specific privacy rights. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. As a Californian resident you also have the right that we request not to sell your data.
If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our Site, we may not be able to completely remove that data from our systems.
If you are a California resident and would like to make any of the above requests, please contact us at hello@createwithmarcela.com. If you make a request, we have 30 days to respond to you.
Changes to our Privacy Policy
We may periodically update this Privacy Policy to describe new features, products, or services we offer and how it may affect our use of personal information about you and your controls. Since we may change this Privacy Policy, we recommend you check the current version available from time to time at www.createwithmarcela.com. If we make changes to this Privacy Policy, we will update the “Last Update” at the beginning of this Privacy Policy. We will inform you periodically, by email, website notices, pop-up banners, or otherwise, of any significant change to this Privacy Policy. We may use one or a combination of these methods.
Contact us
If you have any questions about our Privacy Policy or wish to exercise any of your rights as set out in this Privacy Policy or applicable laws, please contact us at hello@createwithmarcela.com.